These Terms govern your use of the Phyllo mobile application and the phylloapp.com website, operated by Yevhen Stryzh (individual, Ukraine). By creating an account or using the service you agree to these Terms.
Phyllo is a plant-care companion: it identifies houseplants from photos, gives an assessment of their condition, compares growth photos over time, keeps watering schedules with reminders, answers questions about a specific plant and writes weekly garden notes. An account is required. You must be at least 13 years old.
You keep all rights to the photos and notes you add. You grant us a limited licence to process them solely to operate the service, including transmitting them to AI providers to produce your result.
You are responsible for having the rights to the photos you upload.
Results are provided "as is". Generative AI is probabilistic: plant identification, health assessments and growth comparisons are informative suggestions, not professional or botanical advice, and their accuracy is not guaranteed. They depend substantially on third-party AI providers whose models we use.
Variability between runs, mistaken identifications on unclear photos and occasional refusals by provider moderation systems are inherent properties of the technology and do not constitute a defect of the service.
To mitigate this, Phyllo shows how confident an identification or assessment is and tells you when a clearer photo would help.
Use your judgement before acting on a result. Do not rely on Phyllo alone for decisions that could harm a plant, and never treat any output as advice about human or animal health — including the edibility or toxicity of a plant.
Credits are an internal accounting unit used to pay for AI actions: identifying a plant, checking its health, comparing growth photos and chatting. Credits are not money, have no cash value, are non-transferable and cannot be redeemed or exchanged for cash.
Welcome credits. Each new account receives a one-time grant of 30 credits. Promotional credits have no cash value and may not be granted repeatedly, for example through multiple accounts.
When credits are charged. Credits are reserved when an AI request is dispatched. If the request fails for technical reasons, the reservation is released and you are not charged.
What keeps working without credits. Watering reminders, your care timeline and your plant library continue to work when your credits are used up. Only the AI features pause.
Pro. A Pro subscription includes 500 credits each calendar month. Monthly credits do not roll over.
Credit packs. Purchased credits are added to your balance, are used after the monthly allowance is exhausted, and do not expire while your account exists.
Pricing changes. The credit cost of an action may change over time, for example when provider costs change. Changes are never retroactive.
Purchases are processed by Apple through the App Store; Apple's terms apply alongside these. A Pro subscription renews automatically until cancelled, and the introductory price applies to the first period only.
Manage or cancel your subscription in your Apple ID account settings — cancelling takes effect at the end of the paid period, and access continues until then.
Except where the law requires otherwise, refunds are handled by Apple under the App Store refund policy. Credits already spent on delivered results are not refundable as such; the guarantees in §4 apply instead.
These Terms are concluded between you and us alone, not with Apple. Apple is not responsible for the app or its content.
Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to a warranty we give, you may notify Apple and Apple will refund the purchase price of the app itself; to the maximum extent permitted by law, Apple has no other warranty obligation.
We, not Apple, are responsible for addressing any claim relating to the app — product liability, a failure to conform to legal requirements, or a claim arising under consumer-protection or privacy law — and for investigating and defending any third-party claim that the app infringes intellectual-property rights.
You confirm that you are not located in a country subject to a U.S. Government embargo or designated as terrorist-supporting, and that you are not on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Questions and complaints about the app go to [email protected].
Nothing in these Terms limits your statutory consumer rights, including your remedies when digital content is not as described.
You have a 14-day right of withdrawal for digital purchases. Because purchases go through the App Store, withdrawal and refunds are handled by Apple under its policy — contact Apple Support, or write to us and we will help you do it.
The European Commission runs an online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obliged to participate in proceedings before a consumer arbitration board, and we do not undertake to do so.
Do not use the service to create unlawful, infringing or harmful content; do not upload photos you have no rights to; do not attempt to circumvent technical or billing limits, including farming promotional credits with multiple accounts; do not disrupt the service.
Provider moderation systems may refuse certain requests, and we may decline or remove content that violates these Terms.
We provide the service on a best-effort basis and do not guarantee uninterrupted availability. We may modify, add or remove features. If we discontinue the service materially, we will give reasonable notice.
You may delete your account at any time in Settings. We may suspend or terminate accounts that violate these Terms.
Upon account deletion, remaining promotional credits are void. Remaining purchased credits are handled in accordance with applicable consumer law.
To the maximum extent permitted by law: the service is provided "as is" without warranties; we are not liable for indirect, incidental or consequential damages, or lost profits; our total liability for any claim is limited to the amounts you paid us in the 12 months preceding the claim.
Nothing in these Terms limits liability that cannot be limited by law, or your mandatory consumer rights.
These Terms are governed by the laws of Ukraine, without prejudice to mandatory consumer-protection rules of your country of residence.
We may update these Terms; material changes are announced in the app, and you may be asked to accept the updated version. Continued use after the effective date constitutes acceptance.
Contact: Yevhen Stryzh — [email protected].